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Renewal & Cancellation Policy

Last Updated: August 6, 2026

This Renewal & Cancellation Policy explains how subscriptions to Fingersnap (the "Service") are billed, how they automatically renew, and how to cancel. It is part of, and incorporated by reference into, our Terms of Service. Where this policy and the Terms of Service conflict on billing matters, this policy controls.

1. Subscription Plans and How You Are Billed

The Service is sold as a flat-rate subscription, per connected ad account. You choose your billing term at sign-up. As of the Last Updated date above, the plans offered to new subscribers are:

  • Monthly — $299, charged at the start of each 1-month term. Front Desk AI is available as an optional add-on at its own monthly price (currently $199/month).
  • 3-Month prepay — $899, charged in full at the start of each 3-month term, with 3 months of Front Desk AI included at no additional charge.
  • 6-Month prepay — $1,799, charged in full at the start of each 6-month term, with 6 months of Front Desk AI included at no additional charge.
  • 12-Month prepay — $3,599, charged in full at the start of each 12-month term, with 12 months of Front Desk AI included at no additional charge.

Plans and pricing are subject to change. The plans, prices, and bundled products listed above (and anywhere else on this page) reflect what we offer as of the Last Updated date; we may add, change, retire, or replace plans, prices, and promotional bundles at any time. The plan and price that apply to you are the ones shown at checkout when you subscribe and quoted in the billing disclosure you accept — that disclosure controls over any figure on this page. If you subscribed on a plan we no longer sell, your plan's terms continue to apply to your subscription until it ends or you change plans.

The full amount for your chosen term is charged to your payment method at the time you subscribe and again at the start of each renewal term. Where your plan includes a bundled product (such as Front Desk AI included with a prepay term), the included product runs for the same term as your paid plan and ends when your paid plan ends. There is no separate usage fee or percentage-of-ad-spend fee — your advertising budget is paid by you directly to Meta and is not part of your subscription fee.

2. Automatic Renewal

Your subscription automatically renews. At the end of each term, your subscription will renew for another term of the same length, and your payment method on file will be automatically charged the then-current price for that plan, unless you cancel before the renewal date. Specifically:

  • A Monthly plan renews every month at the then-current monthly price.
  • A prepay plan (3, 6, or 12 months) renews for another term of the same length at the then-current price for that plan. If your prepay plan includes Front Desk AI, it remains included on renewal for as long as we offer that bundle with your plan.
  • A plan we no longer sell (for example, a legacy quarterly or annual plan) renews on its existing term length at the then-current price for that plan.

By subscribing, you authorize Fingersnap and its payment processor (Stripe) to charge your payment method automatically for each renewal term until you cancel. This authorization continues until you cancel your subscription.

3. Renewal Reminders

For multi-month plans (3, 6, and 12 months, including legacy quarterly and annual plans), we send two reminder emails to the address on your account before each automatic renewal so you have time to review or cancel:

  • approximately 30 days before the renewal date, and
  • approximately 7 days before the renewal date.

Monthly plans renew every month and can be canceled at any time before the next renewal; we do not send a separate reminder for monthly renewals. Please keep the email address on your account current so you receive these notices. You can always see your current term and next renewal date in Settings → Billing.

4. How to Cancel

You may cancel your subscription at any time, with no cancellation fee, using any of the following methods:

  • In the app: go to Settings → Billing and click Cancel Subscription.
  • Stripe Billing Portal: open Settings → Billing → Manage Billing and cancel from the portal.
  • By email: contact us at support@fingersnap.ai and we will process your cancellation.

To avoid being charged for the next term, you must cancel before your renewal date. A cancellation request submitted on or before the renewal date stops all future charges.

5. What Happens When You Cancel

  • You keep full access to the Service until the end of the term you have already paid for.
  • At the end of that term, your subscription ends, your access stops, and no further charges are made.
  • As a courtesy, we will attempt to pause your active Meta campaigns when your subscription ends. You remain responsible for verifying in Meta Ads Manager that your campaigns are paused and for any ad spend on your Meta account.
  • You can resume your subscription at any time before your access ends, and you can resubscribe later.

6. Refunds, Billing Disputes, and Chargebacks

All sales are final. Subscription fees are not refundable, in whole or in part, once charged — for your first term or for any renewal term — except where a refund is required by law. The moment you subscribe, we start committing real resources to your account for the full term you purchased: setup, onboarding, and ongoing AI management of your campaigns. Canceling stops future charges; it does not return money for time already paid for, and you keep full access through the end of the term you paid for.

Renewal charges. Because we send advance renewal reminders and you may cancel at any time before a renewal, charges for a renewal term are likewise final once the term has begun. If you believe a charge was a genuine billing error — a duplicate charge, or a charge made after you cancelled on time — contact us within 30 days of the charge and we will review it in good faith and correct any error we made.

Your advertising budget spent on Meta is paid directly to Meta and is never refundable by us.

Please talk to us before disputing a charge. If a charge looks wrong to you, email support@fingersnap.ai before you file a dispute or chargeback with your bank or card issuer. We reply within 2 business days and work to resolve billing issues within 10 business days. We can correct genuine billing errors and process cancellations directly — it is faster than a bank dispute, and it is what this policy is here for.

Because every charge is authorized by you at sign-up, reminded in advance on Quarterly and Annual plans, and cancellable at any time before renewal, you agree not to file a chargeback on a properly authorized charge without contacting us first. Doing so is a material breach of our Terms of Service (Section 6.9), and we may suspend the Service, recover the disputed amount plus any dispute fees charged to us, and require prepayment for any future use.

If a dispute is filed, we may provide your bank, card issuer, or card network with our records of your agreement — including the date, time, and IP address of your acceptance and the exact billing disclosure you checked at sign-up — as evidence that you authorized the charge. This does not affect your right to dispute a charge that is genuinely unauthorized, fraudulent, or a processing error.

7. Changes to Plans and Pricing

We may change subscription pricing, and we may add, modify, discontinue, or replace plans, billing terms, promotional offers, and bundled products (including which products, if any, are included with a plan at no additional charge) at any time. Changes do not affect a term you have already paid for. If a change will affect what your subscription costs or includes on renewal, we will give you at least 30 days' advance notice by email before the change takes effect, and the change will apply from your next renewal. If you do not agree to the change, you may cancel before it takes effect.

8. Failed Payments

If a renewal payment fails, we will attempt to charge your payment method again. If payment is not successfully collected within 7 days of the due date, we may suspend or terminate your access to the Service, including pausing campaigns managed by the Service. Keeping a valid payment method on file avoids interruptions.

9. Contact Us

Questions about renewals, cancellations, or refunds? Contact us at:

Email: support@fingersnap.ai
Website: fingersnap.ai

Renewal & Cancellation Policy | Fingersnap